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Examination Question of TOTAL QUALITY MANAGEMENT - BPUT - 2017

  • Total Quality Management - TQM
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Registration No: Total Number of Pages: 2 8th Semester Regular / Back Examination 2016-17 B.Tech FEMT6401 TOTAL QUALITY MANAGEMENT BRANCH(S): AUTO, MANUFAC, MANUTECH Maximum Marks – 70 Time – 3 Hours Q. CODE: Z115 Question number 1 which is compulsory. Answer any five from the rest. The figures in the right-hand margin indicate marks 1. Answer the following questions: a) List the three aspects of Juran’s Trilogy. b) Name any four pillars of TQM. c) Explain the concept of internal customer. d) Explain how quality improvement is different from quality control. e) What is meant by Kaizen? f) Distinguish between accuracy and precision. g) What are two types of error in Acceptance Sampling? h) Distinguish between random causes and assignable causes for variation. i) Name any four QC Tools. j) Distinguish between product quality standard and process quality standard (2x10) 2. a) Explain the concept of Cost of Quality. b) What do you mean by Quality Triology? Explain Juran’s approach to quality improvement. (5 +5) 3. a) What are various quality teams for improving quality? b) Discuss the importance of supplier relationship for quality. (5 +5) 4. a) Write the advantages and disadvantages of Acceptance sampling. b) For a certain acceptance sampling plan, the sample size is 20 and acceptance number is 1. If AQL and LTPD specified in contract are 3% and 8% defective items in a lot respectively, determine supplier’s risk and consumer risk. (4 +6) 5. a) In a coil manufacturing process, samples were randomly selected and resistance values (in ohms) were measured. 20 samples were taken of sample size 5, and it was observed that (5 +5) 20  20 x  520 1  R  86 1 Table of Control Chart Constants X-bar Chart Constants for sigma R Chart Constants estimate A2 A3 d2 D3 D4 1.880 2.659 1.128 0 3.267 1.023 1.954 1.693 0 2.574 0.729 1.628 2.059 0 2.282 0.577 1.427 2.326 0 2.114 0.308 0.975 3.078 0.223 1.777 0.223 0.789 3.472 0.347 1.653 Page Sample size m 2 3 4 5 10 15 1 What are the control limits of X and R Chart?

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20 25 0.180 0.153 0.680 0.606 3.735 3.931 0.415 0.459 1.585 1.541 b) A process has estimated mean of 100mm and standard deviation of 2mm. If the specification limit is (100 ± 4) mm, calculate the process capability indices for the process. What fraction of product will be rejected? Area of normal distribution from -∞ to different values of z are given below. z Value z value z value -3.0 0.00135 -0.5 0.3085 2.0 0.9773 -2.5 0.0062 0.0 0.500 2.5 0.9938 -2.0 0.0228 0.5 0.6915 3.0 0.99865 -1.5 0.0668 1.0 0.8413 -1.0 0.1587 1.5 0.9332 6. Explain the concept of Quality Function Deployment (QFD) with the help of an (10) example. 7. a) Write the steps for ISO 9001 QMS implementation/ certification process. (5 +5) b) Describe requirement of important documents to be prepared for getting ISO certification. (5 x 2) 2 Write short notes on any TWO: a) Deming PDCA Cycle b) Cause Effect Diagram c) Total Productive Maintenance d) Quality Audit Page 8

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