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Examination Question of TOTAL QUALITY MANAGEMENT - BPUT - 2018

  • Total Quality Management - TQM
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Registration No : Total Number of Pages : 02 B.Tech. FEMT6401 8th Semester Regular Examination 2017-18 TOTAL QUALITY MANAGEMENT BRANCH : AUTO, MANUFAC, MANUTECH, METTA, MME, PE, PLASTIC Time : 3 Hours Max Marks : 70 Q.CODE : C171 Answer Question No.1 which is compulsory and any five from the rest. The figures in the right hand margin indicate marks. Q1. a) b) c) d) e) f) g) h) i) j) Q2. a) b) Answer the following questions : Distinguish clearly between quality of design and quality of conformance. State the benefits of documentation. What are the limitations of X and R chart? Compare random sampling and stratified sampling. What do you understand by vendor quality rating? Explain the Taguchi loss function. Define QFD and explain its usefulness. What is needed for a leader to be effective? What are the three types of sourcing? What are the benefits of ISO? (2 x 10) Explain in detail, the barriers in the implementation of TQM. In an automatic filling process 175 gms. of certain chemical is to be packed in certain container. The permissible variation is ± 5 gms. To investigate the capability of a process,samples of 5 each were drawn from 10 successive batch as given below : Batch 1 2 3 4 5 6 7 8 9 10 Mean ( X ) 177 178 176 176 174 177 175 176 176 173 Range (R) 3 6 3 8 2 8 6 7 3 2 (5) (5) Assuming the process to be within control, establish the capability of the process and compare it with the given specifications. (for a sample size 5, d2=2.326) Q3. a) b) Explain the concept of PDCA Cycle. How is house of quality constructed? Explain with an example. (4) (6) Q4. a) b) Discuss about documentation process in ISO 9000-2000 system. Explain the different approaches towards continuous process improvement. (6) (4) Q5. a) In what circumstances manufacturing planning through trial lots is used? State the objectives and limitations of trial lots. Describe the basic organizational structure of quality circles. b) (5) (5)

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Q6. a) b) What do you mean by Quality Trilogy? Explain Juran’s approach to quality Improvement. An analyst collects 20 samples of size 200 each from the output of a final assembly line. The items in each sample are inspected and the number of defectives in each sample are noted as below : Sample No. No. of defectives Sample No. No. of defectives 1 2 3 4 5 6 7 8 9 10 8 8 15 18 9 7 9 11 17 12 11 12 13 14 15 16 17 18 19 20 12 9 13 15 10 10 8 11 26 18 (5) (5) Compute 3 control limits for a chart for number of defectives which the analyst wants to maintain at the last station of this assembly line. Q7. Explain the step by step procedure for constructing the OC curve for a single sampling plan. Also design a single sampling inspection plan by attribute which will meet or nearly meet the following requirements: α =0.05 p1 =0.008 =0.10 p2 =0.04 Q8. a) b) c) d) Write short answer on any TWO : EVOP Kaizen ATI curve Pareto diagram (10) (5 x 2)

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