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Note for English Communication Skills - ECS by Snigdha Tripathy

  • English Communication Skills - ECS
  • Note
  • Biju Patnaik University of Technology Rourkela Odisha - BPUT
  • 11 Topics
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Snigdha Tripathy
Snigdha Tripathy
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HM 3101 English Communication Skills Module-I The Elements of Communication (Course of studies) 1.1 The importance of communication through English at the present time 1.2 The process of communication and factors that influence communication : Sender, receiver, channel, code, topic, message, context, feedback, ‘noise’, filters and barriers 1.3 The importance of audience and purpose 1.4 the information gap principle : given and new information ; information overload 1.5 verbal and non-verbal communications: body language 1.6 comparing general communication and business communication Prepared by- Snigdha Tripathy 1

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Contents Chapter Topic Page No. 1. Introduction to Communicative English 3 2. Factors of Communication 7 3. Information Gap Principle (Information Loss, Information Overload, Redundancy, Registers) 11 4. Language Functions (Purpose of Communication) 14 5. Verbal Communication (Oral & Written) 15 6. Non-verbal Communication (Body Language) 19 7. Barriers to Effective Communication 23 8. Audience and their Importance 25 9. Difference between General and Business Communication 26 10. Bias-free English 28 11. Questions for Practice 30 Prepared by- Snigdha Tripathy 2

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Chapter 1 Introduction to Communicative English… What is Communication? The art of communication is as old as mankind itself. It is, in fact, older than the written word or even the spoken word. Human beings learnt to communicate much before they learnt to speak, read or write. That is why communication is not unique to human beings. Communication encompasses all living organisms and pervades the animal world as well. Human beings have feelings, emotions, likes and dislikes—all of which they have to convey. In other words, whatever the environment in which they are placed, they have to build links and establish relationships. The need of communication arises from their desire to express themselves in a meaningful manner. Thus, every human being has to essentially & effectively communicate with others. We communicate spontaneously all the time. The word ‘communication’ is derived from the Latin word “communicare” and “communico” which means “to share” or “to interact” (giving or sharing of information). Communication can be defined as: • The process of meaningful interaction among human beings. • The process by which information and feelings are shared by people through an exchange of verbal and non-verbal messages. • The successful transmission of information through a common system of symbols, signs, behavior, speech, writing, or signals. • A dynamic, interactive process that involves the effective transmission of facts, ideas, thoughts, feelings and values. We communicate through words, and non-verbal signs, e.g. Waving of hands, or eye expressions. The ability to speak fluently, using the right word, in the right order is good communication. It pervades the entire range of social and professional relationships and plays a key role in our life. However the process of sharing information is a symbolic interchange, and results in an exchange of meanings and understanding. Communication is symbolic, because it involves not only words but also symbols and gestures that accompany the spoken words. In fact, our ability to symbolize makes communication possible. Characteristics of communication 1. Interchange of information: The basic characteristic of human communication is that it aims at exchanging information. It is a two-way process. The exchange can be between two or more persons. It may be at the individual or the organizational level. 2. Continuous process: It is not static. It is constantly subject to change and is dynamic. 3. Mutual understanding: The receiver should receive and understand the message in the manner that the sender intended him to. 4. Reaction or response: A message becomes communication only when the receiving party understands and acknowledges it, and also reacts and responds to it. 5. Universal function: Communication is a universal function, which covers all levels of authority. 6. Social activity: Sharing, getting in touch with others, understanding others, attempt to share meaning and relate to one another is a social activity. Prepared by- Snigdha Tripathy 3

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The Process of Communication IDEATION Step 1 ENCODING Sender Changes the Idea into Message Sender has an Idea Step 5 Step 2 The Cycle of Communication Process. FEEDBACK TRANSMISSION Receiver responds about the Message Message is sent to Receiver Step 4 DECODING Step 3 Receiver analyses the Message Figure 1. The Process of Communication 1. IDEATION The process of communication starts with ‘ideation’. It refers to the formation of idea or selection of a message that is to be communicated. The ideas already exist in the mind of the Sender, but they don’t have a proper form, and thus cannot be communicated to others as it is. This process consists of the ‘what’ of communication process. What has to be communicated is selected in this process, by the Sender. The scope of ideation or the selection of idea depends on the Sender’s knowledge, abilities, and experience. It is also determined by the Sender’s purpose of communication. Prepared by- Snigdha Tripathy 4

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