1.2: The process of communication and factors that influence communication sender,
receiver, channel, code, topic, message, context, feedback, noise, filters & barriers.
This world consists of human beings. Human beings are the only species in this earth who has
the ability to speak and has a brain that can do multiple things. Though the three major
functions of human behavior includes food, sex and group existence, human being cannot be
complete without expressing themselves. We need to speak or express our feelings and ideas.
These ideas form the base of our existence. Communication is essential for the existence of the
society and it plays a prominent role in the functioning of different professional organizations.
We keep on expressing ourselves at all situations and at all times. When we look around us in
any situation we find people doing various activities. In doing these activities they involve in
various discussions, meetings, conversations, phone calls, presentations, video chatting,
conferencing or mere gossiping. In other words they are communicating in order to interact. It
is one of the important conditions for social interaction. Social interaction cannot take place
without communication because human interaction is essentially communicative interaction. It
pervades the entire range of social and professional relationships, and plays a key role in our
life. It is the reciprocal stimulation and response between individuals, and makes social as well
as professional interaction possible. Most of the times it has been found that all conflicts,
tensions, wars are a result of miscommunication. If absence of proper communication can lead
to such dangerous situations, then it is definitely important to understand the term. Now let’s
try to understand the term ‘Communication.’
What is Communication?
The term communication has been defined at various levels. Communication is a dynamic
interactive process that involves the effective transmission of facts, ideas, thoughts, feelings,
and values. It is not passive and does not just happen; we actively and consciously engage in
communication in order to develop the information and understanding required for effective
group functioning. It is dynamic because it involves a variety of forces and activities interacting
over a period of time. The word ‘process’ suggests that communication exists as a flow through