2 UNIT-I INTRODUCTION Human–computer interaction (HCI), alternatively man–machine interaction (MMI) or computer–human interaction (CHI) is the study of interaction between people (users) and computers. • With today's technology and tools, and our motivation to create really effective and usable interfaces and screens, why do we continue to produce systems that are inefficient and confusing or, at worst, just plain unusable? Is it because: 1. We don't care? 2. We don't possess common sense? 3. We don't have the time? 4. We still don't know what really makes good design? DEFINITION • "Human-computer interaction is a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them." GOALS • A basic goal of HCI is – to improve the interactions between users and computers – by making computers more usable and receptive to the user's needs. • A long term goal of HCI is – to design systems that minimize the barrier between the human's cognitive model of what they want – to accomplish and the computer's understanding of the user's task WHY IS HCI IMPORTANT • User-centered design is getting a crucial role! • It is getting more important today to increase competitiveness via HCI studies (Norman, 1990) • High-cost e-transformation investments • Users lose time with badly designed products and services • Users even give up using bad interface – Ineffective allocation of resources
3 DEFINING THE USER INTERFACE • User interface, design is a subset of a field of study called human-computer interaction (HCI). • Human-computer interaction is the study, planning, and design of how people and computers work together so that a person's needs are satisfied in the most effective way. • HCI designers must consider a variety of factors: – what people want and expect, physical limitations and abilities people possess, --how information processing systems work, – what people find enjoyable and attractive. – Technical characteristics and limitations of the computer hardware and software must also be considered. • The user interface is to – the part of a computer and its software that people can see, hear, touch, talk to, or otherwise understand or direct. • The user interface has essentially two components: input and output. • Input is how a person communicates his / her needs to the computer. – Some common input components are the keyboard, mouse, trackball, one's finger, and one's voice. • Output is how the computer conveys the results of its computations and requirements to the user. – Today, the most common computer output mechanism is the display screen, followed by mechanisms that take advantage of a person's auditory capabilities: voice and sound. • The use of the human senses of smell and touch output in interface design still remain largely unexplored. • Proper interface design will provide a mix of well-designed input and output mechanisms that satisfy the user's needs, capabilities, and limitations in the most effective way possible. • The best interface is one that it not noticed, one that permits the user to focus on the information and task at hand, not the mechanisms used to present the information and perform the task.
4 THE IMPORTANCE OF GOOD DESIGN With today's technology and tools, and our motivation to create really effective and usable interfaces and screens, why do we continue to produce systems that are inefficient and confusing or, at worst, just plain unusable? Is it because: • We don't care? • We don't possess common sense? • We don't have the time? • We still don't know what really makes good design? • But we never seem to have time to find out what makes good design, nor to properly apply it. After all, many of us have other things to do in addition to designing interfaces and screens. • So we take our best shot given the workload and time constraints imposed upon us. The result, too often, is woefully inadequate. • Interface and screen design were really a matter of common sense, we developers would have been producing almost identical screens for representing the real world. • Example bad designs – Closed door with complete wood – suggestion : glass door THE IMPORTANCE OF THE USER INTERFACE • A well-designed interface and screen is terribly important to our users. It is their window to view the capabilities of the system. • It is also the vehicle through which many critical tasks are presented. These tasks often have a direct impact on an organization's relations with its customers, and its profitability. • A screen's layout and appearance affect a person in a variety of ways. If they are confusing and inefficient, people will have greater difficulty in doing their jobs and will make more mistakes. • Poor design may even chase some people away from a system permanently. It can also lead to aggravation, frustration, and increased stress. The Benefits of Good Design • Poor clarity forced screen users to spend one extra second per screen. – Almost one additional year would be required to process all screens. – Twenty extra seconds in screen usage time adds an additional 14 person years.
5 • The benefits of a well designed screen have also been under experimental scrutiny for many years. – One researcher, for example, attempted to improve screen clarity and readability by making screens less crowded. – Separate items, which had been combined on the same display line to conserve space, were placed on separate lines instead. – The result screen users were about 20 percent more productive with the less crowded version. • Proper formatting of information on screens does have a significant positive effect on performance. – In recent years, the productivity benefits of well-designed Web pages have also been scrutinized. • Training costs are lowered because training time is reduced. • support line costs are lowered because fewer assist calls are necessary. • Employee satisfaction is increased because aggravation and frustration are reduced. • Ultimately, that an organization's customers benefit because of the improved service they receive. • Identifying and resolving problems during the design and development process also has significant economic benefits • How many screens are used each day in our technological world? • How many screens are used each day in your organization? Thousands? Millions? • Imagine the possible savings. Proper screen design might also, of course, lower the costs of replacing "broken" PCs. A BRIEF HISTORY OF THE HUMAN-COMPUTER INTERFACE • The need for people to communicate with each other has existed since we first walked upon this planet. • The lowest and most common level of communication modes we share are movements and gestures. • Movements and gestures are language independent, that is, they permit people who do not speak the same language to deal with one another.