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Note for Course of Action - CA By Placement Factory

  • Course of Action - CA
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  • Logical Reasoning
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Deciding the Course of Action Kepner-Tregoe 1 Assume we have managed to define a collection of real problems, and we have also generated some potential solutions for each of those problems. Define the Problems Now, we must decide what course of action to follow: Generate Potential Solutions - decide which problem to address first - decide which actions to take vs this problem - select the best solution from our possible alternatives - decide how to avoid additional problems as we implement our chosen solution Decide a Course of Action Implement Chosen Solution Evaluation CS@VT Intro Problem Solving in Computer Science ©2010-12 Schaffer & McQuain

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K.T. Situation Appraisal Kepner-Tregoe 2 For prioritizing multiple problems. Problem Definition Make a list of all problems. 1 For each, assign scores (H, M, L). Timing: How urgent? Trend: What is happening over time? Impact: How serious is problem? 2 3 4 Situation Appraisal Decide problem priorities Which K.T. analysis? (PA, DA, PPA) 2 1 4 For each problem, decide the next process to apply: Problem Analysis Decision Analysis Find the cause Correct the problem 3 Potential Problem Analysis Avoid future problems CS@VT Intro Problem Solving in Computer Science ©2010-12 Schaffer & McQuain

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K.T. Situation Appraisal Kepner-Tregoe 3 Deciding the Priority for each Problem CS@VT timing How urgent is the problem? trend What is the problem's potential for growth? impact How serious is the problem? Intro Problem Solving in Computer Science ©2010-12 Schaffer & McQuain

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SA Example: Really Bad Day CS@VT Intro Problem Solving in Computer Science Kepner-Tregoe 4 ©2010-12 Schaffer & McQuain

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