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Note for E-Commerce And Erp - ECOM by kaviyazhiny cartigayane

  • E-Commerce And Erp - ECOM
  • Note
  • Pondicherry University - PU
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Unit- I Introduction to e-Commerce: Framework – Architecture - Benefits of e-Commerce - Anatomy of e-Commerce applications- e-Commerce applications, e-Commerce Applications - e-commerce in India. 1. Introduction: • It is a general concept covering any form of business transaction or information exchange executed using information and communication technologies (ICT’s) • It includes electronic trading of goods, services and electronic material. • It takes place between companies, between companies and their customers, or between companies and public administrations. They can be classified by application type: Electronic Markets • Present a range of offerings available in a market segment so that the purchaser can compare the prices of the offerings and make a purchase decision. Example: Airline Booking System Electronic Data Interchange (EDI) • It provides a standardized system • Coding trade transactions • Communicated from one computer to another without the need for printed orders and invoices & delays & errors in paper handling • It is used by organizations that a make a large no. of regular transactions Example: EDI is used in the large market chains for transactions with their suppliers Internet Commerce • It is use to advertise & make sales of wide range of goods & services. • This application is for both business to business & business to consumer transactions. Example: The purchase of goods that are then delivered by post or the booking of tickets that can be picked up by the clients when they arrive at the event SMVEC_IT Page 1

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Scope of E-Commerce: • Internet e-commerce is one part of the overall sphere of e-commerce. Electronic Commerce and the trade cycle: • It can be applied to all, or to different phases of the trade cycle • The trade cycle various depending on ➢ The nature of the organizations ➢ Frequency of trade between the patterns to the exchange ➢ The nature of goods and services being exchanged • Trade cycle support 1. Finding goods and services (referred to as a search & negotiation) 2. Placing the order, taking delivery & making payment (execution and settlement) 3. After sales activities such as warrantee, services etc. The three generic trade cycles can be identified: 1. Regular, repeat transactions (repeat trade cycle) 2. Irregular transactions, where execution & settlement are separated (credit transactions) 3. Irregular transactions where execution & settlement are combined (cash transactions) SMVEC_IT Page 2

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Electronic Markets: • It increases the efficiency of the market • It reduces the search cost for the buyer & makes it more likely that buyer will continue the search until the best buy is found • It exist in commodity, financial markets & they are also used in airline booking system • It is irregular transaction trade cycle. Electronic Data Interchange: • Applications are sending test results from the pathology laboratory to the hospital or dispatching exam results from exam boards to school ➢ It is used trade exchanges ➢ Users are vehicle assemblers, ordering components for the supermarkets ➢ It is used for regular repeat transactions ➢ It takes quite lot of work to set up systems ➢ It is part of schemes for just-in-manufacture and quick response supply ➢ Mature use of EDI allows for a change in the nature of the product or service ➢ Mass Customization is such an example SMVEC_IT Page 3

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Internet Commerce: ➢ The first stage ▪ Advertising appropriate goods and services ▪ Internet sites offer only information & any further steps down the trade cycle are conducted on the telephone ➢ The Second stage ▪ An increasing no. of sites offer facilities to execute & settle the transaction ▪ Delivery may be electronic or by home delivery depending on the goods and services ➢ The final stage ▪ After-sales service ▪ On-line support & On-Line services. SMVEC_IT Page 4

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