A GUIDEBOOK IN PC HARDWARE, MAINTENANCE AND REPAIR ENT 284 - PRINCE GEORGE'S COMMUNITY COLLEGE Copyright, William A. Lloyd, 1997. Reproduction of these materials is prohibited without the express written consent of the author.
TABLE OF CONTENTS - PAGE 1 Topic Page Number Foreword Course Objectives and Required Materials Places to get a toolkit Course Reading Assignment Section 1: Learning the Basics Facts about electrical power and surge suppressors How do viruses affect your computer Definitions of basic computer components Types of bus connectors What is POST and what does it do for you Steps in the boot process Typical AUTOEXEC.BAT and CONFIG.SYS files Memory usage in the DOS environment General guidelines for repairing computers Good diagnostic and preparation software How to fill out a tag on a tested computer Component identification worksheet Parts identification worksheet How to identify a motherboard Basic DOS commands Tips to remember when running CMOS setup programs Steps to preparing a hard disk for use IRQ and port address reference sheet Computer Reclamation PC repair guidelines Floppy drive testing guidelines Hard drive testing guidelines Monitor testing guidelines Keyboard testing guidelines What exactly is a network What exactly is a server Major types of network topologies How do networks pass data from one place to another How will my PC operate when connected to a LAN What happens when you log into a network What will be covered in Test #1 Section 2: Moving to the next level What makes a PC "conservatively designed" What makes a multimedia PC Tips to remember when buying a PC Tips to remember when supporting computer systems Checkit basics Norton Utilities basics Spinrite basics Modem communications basics Guide to using Procomm version 2.4.2 Steps to bringing a new PC to life Important things to remember when installing a motherboard New PC building checksheet Important things to remember when installing a motherboard Hard disk installation checksheet A Guidebook in PC Hardware, Maintenance and Repair Copyright, 1997 Page ii iv 1 2 3 4 5 6 7 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 33 35 36 37 38 41 42 43 44 45 46 47 49 50 51 52 53 55 57 58 William Lloyd, Instructor 301/372-2889
TABLE OF CONTENTS - PAGE 2 Topic Page Number How to install a sound card in your PC Sound card installation checksheet How to install a CD-ROM drive in your PC CD-ROM installation checksheet Fax modem installation checksheet What will be covered in Test #2 Section 3: Coming to a conclusion Stages in the laser printing process Printer maintenance instructions What happens when the server breaks down If I unplug or disconnect my network cable from my PC ... Can computer viruses be spread through a LAN How do I install a network interface card How do I install Novell Netware on a PC Main Novell Netware (version 3.x) utility programs What will be covered in Test #3 Hardware Parts Quiz PC Upgrading Quiz PC Upgrading Quiz - Answer sheet Sample Exam #1 Sample Exam #2 Homework Assignment #1 Homework Assignment #2 Homework Assignment #3 Homework Assignment #4 Homework Assignment #5 Homework Assignment #6 Homework Assignment #7 Homework Assignment #8 Homework Assignment #9 Homework Assignment #10 What is PKZIP, and what can it do for you Finding files on the Resource PC Appendix A: DOS/Windows A+ Examination Review Course Notes Using the FDISK and FORMAT commands in DOS Using DEFRAG and SCANDISK Using MEMMAKER to optimize memory Typical CONFIG.SYS file Typical AUTOEXEC.BAT Understanding .INI files in Windows Using Control Panel in Windows Installing video card drivers in Windows Configuring printers in Windows Installing Windows applications Installing Netscape on a PC Tips on reinstalling Windows What is Research Technology Associates, Inc. Guidelines for obtaining equipment from Research Technology Associates, Inc. Guidelines for donating equipment from Research Technology Associates, Inc. A Guidebook in PC Hardware, Maintenance and Repair Copyright, 1997 Page iii 59 60 61 62 63 64 66 67 69 70 71 72 73 74 75 76 77 83 85 87 91 93 95 96 98 99 100 101 102 103 104 105 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 William Lloyd, Instructor 301/372-2889
FOREWORD These course materials were developed for use in the PC Hardware, PC Repair, Repair and Maintenance of Personal Computers, and Introduction to Local Area Networks courses which I taught at Prince George's Community College, in Largo, Maryland. I developed these materials myself, with a view towards making complex issues in PC hardware and maintenance easy to understand. Through several years of teaching these courses and refining these materials, I believe this manual will be a useful resource for the reader. I would like to express my deep gratitude and sincere thanks to a number of people who have made the development and implementation of this course possible over the years: o o o o My wife, Joyce, and my three children (Christina, Matthew and David), who have shared me with hundreds of students over the years; William Lauffer, the dean of Engineering Technology at Prince George's Community College, who gave me the opportunity to develop and teach these courses; Dirk Faas, Bradley Faas, and Darrell Mattheis, my engineering assistants, who have made me look good so many times and have helped so many students when there wasn't enough of me to go around 20 students at a time; and Michael Wiggins, Ken Chapman, Dan and Polly Dyer, Paul Blose, Rick Caceres, Mary Waynes, John Peoples, Robert Chang, Godwin Larbi, Jim Offutt, Alan Wurtzel, and all of the staff and volunteers of Computer Reclamation, Inc. The creative input, hard work, and selfless sacrifice of these individuals has helped to make me the instructor that I am, and the raw materials that Computer Reclamation provides helps the students to become the repair technicians they desire to be. The work we do together helps so very many people, and your contributions are recognized and applauded here. Reproduction of these materials without the express written permission of the author is prohibited. If you would like to obtain a copy of these materials, if you would like to have me come and teach my courses for your organization, or if you would like to license this curriculum for use with your school or non-profit organization, please contact me at the following address: William A. Lloyd c/o Research Technology Associates 12221 Van Brady Road Upper Marlboro, MD 20772 301/322-0057 E-mail address: firstname.lastname@example.org Pricing information for this manual and other information about this course series will be provided upon request. A Guidebook in PC Hardware, Maintenance and Repair Copyright, 1997 Page iv William Lloyd, Instructor 301/372-2889