Subject: OB Subject Code: HSSM 3205 Branch: B. Tech. all branches Semester: (3rd / 4th SEM) Lecture notes prepared by: Dr. Geetanjali Pradhan (Coordinator) Asst. Prof. Mathematics, Dept. of Mathematics and Humanities College Of Engineering and Technology, BBSR, BPUT i) Ms. Sai Rasmi Patra Lecturer in Management College Of Engineering and Technology, BBSR, BPUT ii) Mr. M. K. Behera Lecturer in Management College Of Engineering and Technology, BBSR, BPUT iii) Mr. S. K. Tripathy Lecturer in Management College Of Engineering and Technology, BBSR, BPUT Disclaimer: The lecture notes have been prepared by referring to many books and notes prepared by the teachers. This document does not claim any originality and cannot be used as a substitute for prescribed textbooks. The information presented here is merely a collection of materials by the committee members of the subject. This is just an additional tool for the teaching-learning process. The teachers, who teach in the class room, generally prepare lecture notes to give direction to the class. These notes are just a digital format of the same. These notes do not claim to be original and cannot be taken as a text book. These notes have been prepared to help the students of BPUT in their preparation for the examination. This is going to give them a broad idea about the curriculum. The ownership of the information lies with the respective authors or institutions. Further, this document is not intended to be used for commercial purpose and the committee faculty members are not accountable for any issues, legal or otherwise, arising out of use of this document. The committee faculty members make no representations or warranties with respect to the accuracy or completeness of the contents of this document and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose.
Organizational Behaviour Module I : The study of Organizational Behaviour : Definition and Meaning, Why Study OB Learning – Nature of Learning, How Learning occurs, Learning and OB. Foundations of Individual Behaviour : Personality – Meaning and Definition, Determinants of Personality, Personality Traits, Personality and OB. Perception – Meaning and Definition, Perceptual Process, Importance of Perception in OB. Motivation – Nature and Importance, Herzberg’s Two Factor Theory, Maslow’s Need Hierarchy Theory, Alderfer’s ERG Theory, Evaluations. Module II : Organizational Behaviour Process : Communication – Importance, Types, Gateways and Barriers to Communication, Communication as a tool for improving Interpersonal Effectiveness, Groups in Organizations – Nature, Types, Why do people join groups, Group Cohesiveness and Group Decisionmaking Managerial Implications, Effective Team Building. Leadership-Leadership & Management, Theories of Leadership-Trait theory, Leader Behaviour theory, Contingency Theory, Leadership and Follower ship, How to be an effective Leader, Conflict-Nature of Conflict and Conflict Resolution. An Introduction to Transactional Analysis (TA). Module-III : Organization : Organizational Culture – Meaning and Definition, Culture and Organizational Effectiveness. Introduction to Human Resource Management-Selection, Orientation, Training and Development, Performance Appraisal, Incentives Organizational Change – Importance of Change, Planned Change and OB techniques. International Organisational Behaviour – Trends in International Business, Cultural Differences and Similarities, Individual and Interpersonal Behaviour in Global Perspective.
Organizational Behavior MODULE -1 Definition and Meaning Organizational behavior (often abbreviated OB) is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge towardimproving an organization’s effectiveness. OB is the study of what people do in an organization and how their behavior affects the organization’s performance. OB includes the core topics of motivation, leader behavior and power, interpersonal communication, group structure and processes, learning, attitude development and perception, change processes, conflict, work design, and work stress. Why study OB? Today’s challenges bring opportunities for managers to use OB concepts. In this section, we review some of the most critical issues confronting managers for which OB offers solutions—or at least meaningful insights toward solutions. Responding to Economic Pressures When times are bad, though, managersare on the front lines with employees who must be fired, who are asked tomake do with less, and who worry about their futures. The difference between good and bad management can be the difference between profit and loss or,ultimately,between survival and failure. In good times, understanding how to reward, satisfy, and retain employees is at a premium.In bad times, issues like stress, decision making, and coping come to the fore. Responding to Globalization Organizations are no longer constrained by national borders all major automobile makers now manufacture cars outside their borders; Honda builds cars in Ohio, Ford in Brazil, Volkswagenin Mexico, and both Mercedes and BMW in South Africa. The world has become a global village. In the process, the manager’s job
haschanged.all major automobile makers now manufacture cars outside their borders; Honda builds cars in Ohio, Ford in Brazil, Volkswagenin Mexico, and both Mercedes and BMW in South Africa. The world has become a global village. In the process, the manager’s job haschanged.All major automobile makers now manufacture cars outside their borders; Honda builds cars in Ohio, Ford in Brazil, Volkswagenin Mexico, and both Mercedes and BMW in South Africa The world has become a global village. In the process, the manager’s job has changed. Increased Foreign Assignments If you’re a manager and you are transferred to your employer’s subsidiary in another country, you have to manage a workforce having different needs, aspirations, and attitudes. Working with People from Different Cultures To work effectively with people from different cultures, you need to understand how their culture, geography, and religion have shaped them and how to adapt your management style to their differences. Overseeing Movement of Jobs to Countries with Low-Cost Labor In a global economy, jobs tend to flow where lower costs give businesses a comparative advantage. It’s not by chance that many in the United States wear clothes made in China, work on computers whose microchips came from Taiwan, and watch movies filmed in Canada. Managing Workforce Diversity One of the most important challenges for organizations is adapting to people who are different. We describe this challenge as workforce diversity. Whereas globalization focuses on differences among people from different countries, workforce diversity addresses differences among people within given countries. Workforce diversity acknowledges a workforce of women and men; many racial and ethnic groups; individuals with a variety of physical or psychologicalabilities; and people who differ in age and sexual orientation. Improving Customer Service Management needs to create a customer-responsive culture. OB can provide considerable guidance in helping managers create such cultures—in which