Note for E-Commerce And Erp - ECOM by Sibo prasad Patro
- E-Commerce And Erp - ECOM
- Note
- Computer Science Engineering
- B.Tech
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. SIBO PRASAD PATRO ASSISTANT PROFESSOR DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING GIET, GUNUPUR 0
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CONTENTS Sl. No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 TOPIC MODULE -1 (INTRODUCTION TO E-COMMERCE) BUSINESS MODELS, REVENUE MODELS AND BUSINESS PROCESSES, ECONOMIC FORCES & E-COMMERCE, IDENTIFYING E-COMMERCE OPPORTUNITIES, INTERNATIONAL NATURE OF E-COMMERCE, TECHNOLOGY INFRASTRUCTURE-INTERNET & WWW; BUSINESS STRATEGIES FOR E-COMMERCE: REVENUE MODELS IN TRANSACTION REVENUE STRATEGIC ISSUES, CREATING AN EFFECTIVE WEB PRESENCE, WEBSITE USABILITY; MARKETING ON THE WEB: WEB MARKETING STRATEGIES, COMMUNICATING WITH DIFFERENT MARKET SEGMENTS, CUSTOMER BEHAVIOR AND RELATIONSHIP INTENSITY, ADVERTISING ON THE WEB, E-MAIL MARKETING, TECHNOLOGY ENABLED CRM, SEARCH ENGINE POSITIONING AND DOMAIN NAMES. MODULE -2 ( BUSINESS TO BUSINESS STRATEGIES ) (OVERVIEW STRATEGIC METHODS FOR DEVELOPING E-COMMERCE) PURCHASING, LOGISTICS AND SUPPLY ACTIVITIES, ELECTRONIC DATA INTERCHANGE (EDI) ELECTRONIC DATA INTERCHANGE ON THE INTERNET, SUPPLY CHAIN MANAGEMENT USING INTERNET TECHNOLOGIES, ELECTRONIC MARKET PLACE & PORTALS (HOME SHOPPING, E-MARKETING, TELE MARKETING), AUCTIONS, ONLINE AUCTIONS, VIRTUAL COMMUNICATIVE & WEB PORTALS; LEGAL, ETHICAL & TAX ISSUES IN E-COMMERCE — USE AND PROTECTION OF INTELLECTUAL PROPERTY IN ONLINE BUSINESS, ONLINE CRIME, TERRORISM & WARFARE, ETHICAL ISSUES. FOUR C‘S (CONVERGENCE, COLLABORATIVE COMPUTING, CONTENT MANAGEMENT & CALL CENTRE) TECHNOLOGIES FOR E-COMMERCE: WEB SERVER HARDWARE & SOFTWARE, E-COMMERCE SOFTWARE E-COMMERCE SECURITY — ONLINE SECURITY ISSUES, SECURITY FOR CLIENT COMPUTERS, COMMUNICATION CHANNEL SECURITY,. SECURITY FOR SERVER COMPUTERS, ORGANIZATIONS THAT PROMOTE COMPUTER SECURITY; PAYMENT STATEMENTS IN E-COMMERCE(PAYMENT THROUGH CARD SYSTEM, E-CHEQUE, E-CASH, E-PAYMENT THREATS AND PROTECTION), PLANNING FOR E-COMMERCE— PLANNING E-COMMERCE INITIATIVES, STRATEGIES FOR DELIVERING E-COMMERCE WEB SITES, MANAGING E-COMMERCE IMPLEMENTATIONS MODULE-III ( ENTERPRISE RESOURCE PLANNING ) BUSINESS FUNCTIONS, PROCESSES & DATA REQUIREMENTS, DEVELOPMENT OF ERP SYSTEMS,. MARKETING INFORMATION SYSTEMS & SALES ORDER PROCESS PRODUCTION & SUPPLY CHAIN MANAGEMENT INFORMATION SYSTEMS, ACCOUNTING IN ERP SYSTEMS, HUMAN RESOURCE PROCESSES WITH ERP, PROCESS MODELING PROCESS IMPROVEMENT AND ERP IMPLEMENTATIONS, RELATIONSHIP BETWEEN E-COMMERCE AND ERP 1
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Module–1 INTRODUCTION TO E-COMMERCE Commerce [Origin: French; commercium; com – mutual and mercies – merchandise] The term commerce has been a way of life ever since mankind existed. Commerce is the interchange of goods between individuals, groups or communities with the aim of making profit. In the earlier day s we had the Barter System, in the barter system, people used to interchange goods directly without the involvement of money. For instance, rice in exchange of pulses, cotton in exchange of salt and so on. Later evolved the revolution of currency, wherein business transactions were based on monetary grounds. With technology enhancements and improved transactions were based on monetary grounds. With technology enhancements and improvements of infrastructure, came the electronics era. Now commerce is being largely carried out using the electronic medium, hence giving birth to the term ―Electronic commerce‖ in short ―E-Commerce‖. E-commerce is the new way of conducting business in today‘s inter-connected world. Inter connection of the word has been brought about by the revolutionary of internet. Internet has come as a boon to human civilization. It has connected the globe and has made the world a smaller place, redefining the complete seller-buyer relationship. Now a day internet are used in such places like, Mail sent though electronic medium becomes e-mail. Shopping done through electronic medium becomes e-shopping. An auction made electronically becomes e-auctions. As the developments in due course, the business methods divided into two ways. a. Traditional methods of business or conventional b. Electronic Commerce Traditional methods of business A customer desires to buy a product of a certain company on his choice. The customer can be individual, retailer or wholesaler. The customer places an order to the channel partner of the company. The channel partner forwards the order received form the customer by fax, telephone or physical means to the visiting marketing personnel of the company. Marketing personals registers the order in the company log books. Company captures the order into the system, a process called as ―order entry‖ company does the following after receiving the order as Checks the inventory for available stocks. Updates the database Product is packed and shipped to the customer‘s address. Product is delivered to the customer and the payment is made through appropriate means. Features of traditional method of business. 1. Customer gets the product after long time. 2. Limited alternatives for the customer. 3. Man middlemen or intermediaries involved. 4. Increased cost of the end product. 5. Lots of paperwork involved. 6. Customer is dependent on the intermediaries. 2
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7. Company has limited customers. 8. The customer can physically touch the product before buying or before ordering. Electronic commerce. Is done though the electronic medium. Customer opens a website on any search engine. Gives an order in an appropriate site. Then fills up all the details of the customer. Then order stores in the database. Then product is avail or not checks from the database. Then shipment of the product after paying of the money as cod or payment at online. Main features of the E-Commerce With the help of search engines like google, customer can search for desired product and alternate choices on the internet. The customers can order the product at anytime they wish (24/7) E-commerce attracts global customers. Less no of intermediaries or middlemen involved in the seller-buyer transactions. Customer service available 24/7 Customer cant see or touch the product physically before ordering. Less time taken to order the product Seller-buyer meets ―Virtually‖ irrespective of their physical locations. Definition of E-Commerce Ecommerce is nothing doing business online. Ecommerce is a modern business methodology which provides the capability of exchanging money, goods and services electronically. Basic electronic elements of Ecommerce Search Company Customer Product Negotiation Order Payment Delivery After sales Community Process of Ecommerce From the process of the above we can define that there are only three basic elements are required for Ecommerce as An e-shop on a server User with a web browser An internet connection E-Commerce Framework Ecommerce application requires a reliable infrastructure and framework to enable a secure and successful ecommerce transaction. E-payment E-marketing SCM Homes-sopping Banking & E-Auctions Legal and public policy framework Business service infrastructure Payment service Security and encryption technology Network infrastructure 3
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