Notes for English Communication Skills - ECS by Vikram Rout

The importance of communication through English at the present time, the process of communication and factors that influence communication : sender, receiver, channel, code, topic, message, context, feedback, ‘noise’, filters and barriers, the importance of audience and purpose, the information gap principle : given and new information and information overload, verbal and non-verbal communication : body language, comparing general communication and business communication

Vowels, diphthongs, consonants, consonant clusters, the International Phonetic Alphabet (IPA) ; phonemic transcription, problem sounds, syllable division and word stress, sentence rhythm and weak forms, contrastive stress in sentences to highlight different words, intonation : falling, rising and falling-rising tunes

Communication challenges in today’s work place: Advances in technology; Culturally diverse workforce; Team-based organizational Settings. Effective Business Presentations: Importance in managerial communication; Planning, Preparing, Organizing, Rehearsing, and Delivering Oral presentations, Handling Questions; Power Point Presentation

Business letters: routine and persuasive letters, bad news letters, sales letters, job application letters. Writing CVs. Memos, notices, circulars, emails. Business reports and proposals.

Communication skills and Soft Skills. Mastering the art of giving interviews, Types of interviews, Planning and Preparing for a Job Interview; Frequently Asked Questions in a Job Interview; Stages of an Interview; Important Non-verbal Aspects; Strategies for success in Job Interviews. Business and social etiquettes. Case analysis and self study assignments are compulsory