If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website within the applicable Returns Policy period or 3 days of receiving the product. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.
If you're facing any issues with a product purchased on LectureNotes or its subsidiary, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a LectureNotes (or partner) personnel may visit your place.The seller will arrange for a replacement if the issue has not been resolved. In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.
Incase of return of the product the Buyer has to arrange for the shipping of the received package after proper packaging. Once the seller receives the package and in proper condition, a replacement or refund process will begin.
Order once placed cannot be cancelled. A replacement can be requested on receiving defective or not as described product.